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Can I contact Webflow on behalf of GoDaddy regarding hosting issues?

TL;DR
  • Check Webflow’s Status Page for outages and confirm the issue is with hosting or DNS settings.
  • Verify that A records (75.2.70.75, 99.83.190.102) and CNAME (www → proxy-ssl.webflow.com) are correctly set in GoDaddy DNS.
  • In Webflow’s Hosting Settings, check for errors and use whatsmydns.net to confirm DNS propagation.
  • If the issue is with Webflow (servers, SSL, settings), the Webflow account owner must submit a support ticket.
  • If DNS records are incorrect or still propagating, contact GoDaddy support for assistance.

If you are experiencing hosting issues with a Webflow site using a GoDaddy domain, Webflow support will likely require authentication from the Webflow account owner. However, you may still take several steps to address the issue.

1. Confirm the Issue

  • Identify whether the problem is with Webflow hosting or GoDaddy DNS settings.
  • Check Webflow’s Status Page (status.webflow.com) for ongoing outages.

2. Verify DNS Settings

  • Ensure that your A records and CNAME are set correctly at GoDaddy:
  • A records: (a) 75.2.70.75, (b) 99.83.190.102
  • CNAME: www → proxy-ssl.webflow.com
  • This configuration is required for Webflow-hosted sites using custom domains.

3. Check Domain Connectivity

  • In Webflow, go to Project Settings > Hosting and check for error messages under Custom Domains.
  • Use online tools like whatsmydns.net to confirm if DNS changes have propagated.

4. Contact Webflow Support (If Needed)

  • If the issue involves Webflow servers, SSL configuration, or Webflow settings, the Webflow account owner should submit a ticket via Webflow’s Support Page.
  • Webflow may not respond to third parties (e.g., GoDaddy customer support) unless they have account access.

5. Contact GoDaddy Support (If Needed)

  • If records appear incorrect or are still propagating, contact GoDaddy support for assistance with DNS settings and verification.

Summary

You can troubleshoot GoDaddy DNS setup yourself, but only the Webflow account owner can contact Webflow for support. Confirm records, check Webflow’s status, and reach out to the appropriate service provider based on the issue.

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