How can I set up a submission receipt for customers on Webflow so they receive a confirmation of their form submission via email?

To send a submission receipt email to customers after they fill out a form in Webflow, you’ll need to connect your form to a third-party automation platform, since Webflow doesn’t send automatic confirmation emails to users by default.

1. Use a Tool Like Zapier or Make

• Webflow does not support user-side confirmation emails out of the box.
• Use Zapier, Make (formerly Integromat), or similar to trigger emails when a form submission is received.

2. Connect Webflow to Zapier

• Go to zapier.com and log in or create an account.
• Create a new Zap starting with the Webflow trigger app.
• Select the "Form Submission" trigger, then choose your Webflow site and form.
• Zapier will detect form submissions through the Webflow API.

3. Add an Email Step in Zapier

• Add an action step to send an email using one of the following:
• Email by Zapier — simple to set up, good for basic receipts.
• Gmail or Outlook — use if you want branded or custom templates.
• Mailchimp, SendGrid, etc. — use for advanced formatting/control.
• In the email step:
• Set "To" as the email field from your Webflow form (e.g., {{Email}}).
• Customize the Subject and Body of your message.
• Optionally include form data inside the email body.

4. Test the Zap and Turn It On

• Perform a test submission on your Webflow site.
• Verify that Zapier receives the submission and sends an email.
• If successful, turn the Zap on to make the automation live.

5. Display On-Page Confirmation (Optional)

• In Webflow Designer, open your form settings.
• Under Form Settings > Success Message, customize the message shown after submission.

Summary

To send customers a confirmation email after form submission, connect Webflow to Zapier (or Make), use the Form Submission trigger, and set up a follow-up email action with the customer’s email address. This creates a reliable receipt system Webflow doesn't natively provide.