Can I get a refund if I cancel my annual hosting subscription on Webflow? What happens if I downgrade from annual to monthly?
TL;DR
- Full refunds for annual hosting are available only if canceled within 14 days by contacting Webflow Support.
- Mid-cycle downgrades from annual to monthly aren't allowed; you must wait for the term to end and repurchase a monthly plan manually, with no refund for unused time.
Webflow’s refund policy depends on timing and the type of subscription. Downgrading from annual to monthly has specific limitations.
1. Annual Hosting Refunds
- Webflow offers full refunds for annual hosting subscriptions canceled within 14 days of the initial purchase.
- After 14 days, no refund is provided—even if you cancel the hosting plan early.
- To request a refund, you must contact Webflow Support directly via their support form.
2. Downgrading from Annual to Monthly
- Webflow does not allow immediate downgrades from an annual to a monthly hosting plan mid-cycle.
- If you cancel your annual plan, it remains active until the end of the billing period—you aren’t automatically moved to a monthly plan.
- Once your annual plan expires, you can manually switch to a monthly plan by repurchasing hosting with the monthly option.
- No refund is issued for the unused annual time when you switch to a monthly plan after cancellation.
3. Cancelling the Hosting Plan
- To cancel, go to Site Settings > Hosting, then click Cancel Hosting Plan.
- Make sure you back up any site data or exports before canceling, in case you lose access after the plan expires.
Summary
You can get a full refund for an annual Webflow hosting plan only if canceled within 14 days of purchase. Downgrading from annual to monthly must wait until the annual term ends—no mid-cycle changes or partial refunds are offered.