What is causing the issue with the logic of the notification emails for the Webinar Forms and Event Forms in Webflow, where the email should include the name of the event/webinar but the tests on the flow are not working either?
There could be several reasons why the logic of the notification emails for the Webinar Forms and Event Forms in Webflow is not working as expected. Let's explore some potential causes and solutions:
1. Incorrect field mapping: Ensure that the form fields in your Webinar Forms and Event Forms are correctly mapped to the corresponding email template fields. Double-check that the field names match exactly, including any letter case or spacing.
2. Missing trigger settings: Make sure that you have set up the appropriate trigger settings for the notification emails. In the form settings, go to the "Form Notifications" section and check that the correct email template is selected for the specific form submission.
3. Template variables: Verify that the necessary template variables are included in the email template design. For example, if you want to include the event/webinar name in the email, you need to ensure that the {{eventName}} or a similar variable is included in the template. Double-check the spelling and capitalization of the variable.
4. Testing methodology: Sometimes, the issue may lie in how the tests are being conducted on the flow. Ensure that you are testing the form submission with valid data that includes the event/webinar name. If you are using placeholder data for testing, make sure it aligns with the actual field values.
5. Custom code conflicts: If you have added any custom code to your Webflow project, it's possible that it might interfere with the form notifications. Review your custom code and check if there are any conflicting events or variables that could impact the email logic. Consider temporarily removing the custom code or inspecting it for any potential errors.
6. Email service provider settings: If you are using an email service provider (ESP) to send the notification emails, ensure that the necessary settings are configured correctly. This typically includes the API configuration and any custom mappings between form fields and ESP variables.
7. Review email service logs: If the issue persists, it may be worth checking the logs or error messages from your email service provider. They could provide valuable insights into any failures or issues encountered when trying to send the notification emails.
If none of the above solutions resolve the issue, it could be worthwhile reaching out to Webflow support for further assistance. Provide them with specific information about the problem, including steps to replicate it, any error messages received, and the versions of Webflow and any third-party integrations you are using.