Any suggestions on how to resolve the issue where editors invited to my Webflow site are unable to create their username and password after entering the temporary site password?
TL;DR
- Verify the editor appears in Project Settings > Editor and ensure they use the exact invite link.
- Confirm the temporary site password is entered correctly or temporarily remove password protection.
- Try using an incognito window, clear cache and cookies, or switch browsers (preferably Chrome).
- Resend the invitation if needed, ensuring they use the email-linked invite.
- If issues persist, contact Webflow Support with screenshots or details of the problem.
If editors are unable to create their username and password after entering the temporary site password, the issue may stem from a Webflow setting or a browser-related problem. Follow these steps to troubleshoot and resolve the issue.
1. Verify Editor Invite Status
- Go to Webflow’s Editor panel in Project Settings > Editor.
- Check if the invited editors appear in the Collaborators list.
- If an invitation is pending, ask them to use the exact invite link sent via email.
2. Confirm Site Password Settings
- If your site has a password-protected staging environment, ensure that users are entering the correct temporary site password first.
- Try removing the password restriction temporarily to see if that allows editors to proceed.
3. Use an Incognito or Private Browser Window
- Ask editors to try accessing the invite link in a private/incognito browser window.
- This ensures that cached sessions or stored cookies are not interfering with the login process.
4. Clear Cache and Cookies
- Instruct editors to clear their browser cache and cookies, then retry the invite link.
- Some login issues can be caused by old session data.
5. Test Different Browsers
- Webflow recommends Google Chrome for the best experience.
- If an editor is experiencing issues, have them switch browsers (e.g., from Safari to Chrome).
6. Resend the Invitation
- Delete the current editor invitation from Project Settings > Editor and send a new invite.
- Ensure that the editor clicks the link from the same email where they received the invitation.
7. Contact Webflow Support
- If none of the above steps resolve the issue, reach out to Webflow Support at Webflow Support.
- Provide screenshots or a detailed explanation of where the login process fails.
Summary
Make sure editors use the correct invite link, access it in an incognito window, and check site password settings. If the issue persists, resend the invitation or contact Webflow Support for further assistance.