Any suggestions on how to resolve the issue where editors invited to my Webflow site are unable to create their username and password after entering the temporary site password?
If editors invited to your Webflow site are unable to create their username and password after entering the temporary site password, there could be a few different reasons for this issue. Here are some suggestions on how to resolve it:
1. Clear their browser cache: Ask the editor to clear their browser cache and cookies. Sometimes, cached data can interfere with the login process and prevent the creation of a new account.
2. Try a different browser: Ask the editor to try accessing the editor login page using a different browser than the one they originally used. This will help determine if the issue is specific to their browser.
3. Confirm the temporary password: Double-check with the editor to ensure that they have correctly entered the temporary site password. It's possible that a typo or error in entering the password is preventing them from proceeding.
4. Wait for the password reset email: Sometimes, there may be a delay in receiving the password reset email. Ask the editor to check their spam or junk folder for an email from Webflow. If they still don't receive it, try resending the invite and temporary password.
5. Contact Webflow Support: If the above steps do not resolve the issue, it may be best to reach out to Webflow Support directly. They have access to additional tools and resources to assist in troubleshooting and resolving login-related issues.
Additionally, it's important to ensure that the editor invitation process is correctly followed. Make sure that you are sending the invitation to the correct email address, and that the editor is using the appropriate link provided in the invitation email to create their account.
By following these suggestions, you should be able to troubleshoot and resolve the issue where editors are unable to create their username and password after entering the temporary site password in Webflow.