Can I get a refund for a Webflow template if my own images don't work well with the design?

1. Webflow Template Refund Policy

Webflow generally does not offer refunds for template purchases unless there is a technical defect or misleading description. If your images don’t work well with the design, this typically is not considered a valid reason for a refund.

2. When Refunds May Be Granted

Webflow may consider a refund if:

• The template has functional issues that were not disclosed.
• The template description was misleading or inaccurate (e.g., missing promised features).
• The purchase was made accidentally and remains unused.

3. Alternative Solutions

If you’re having trouble with your images in a template:

• Adjust image sizes or formats to match the template’s design.
• Modify the template’s styles (e.g., padding, aspect ratio) to better accommodate your images.
• Reach out to the template author through the Webflow template marketplace for guidance.

4. How to Request a Refund

If you believe your case qualifies:

• Contact Webflow Support through Webflow’s customer support page.
• Provide details about the issue, including screenshots and links if possible.
• Wait for a decision, as refunds are granted at Webflow’s discretion.

Summary

Webflow does not typically offer refunds for template purchases unless there is a technical defect or misleading description. If your images aren’t working well with the design, consider adjusting them or customizing the template instead. If you believe you have a valid refund case, contact Webflow Support for assistance.