What can be done to resolve the "Conflict" error message preventing the switch from the "Core" plan to the "Freelancer" plan in Webflow? Support has been contacted but no response has been received yet. Clearing browser cache and cookies, switching plans from different browsers, and verifying payment details and account settings have already been attempted. Any community members who have encountered and resolved this issue, please provide assistance.
TL;DR
- Check Account Settings > Workspaces for active Team Workspaces and downgrade or cancel them if needed.
- Verify Billing Settings for pending invoices or failed payments and resolve them.
- Switch to monthly billing on the Core plan before upgrading to Freelancer.
- Manually cancel the Core plan and resubscribe to Freelancer after the billing cycle ends.
- Follow up with Webflow Support via a different email, forums, or Twitter for assistance.
The "Conflict" error when switching from the Core plan to the Freelancer plan in Webflow can occur due to billing conflicts, active team accounts, or internal processing delays. Since you've already tried clearing cache, switching browsers, and verifying payment details, follow these steps to troubleshoot further:
1. Check for Active Team Workspaces
- Go to Account Settings > Workspaces and ensure you don’t have an active Team Workspace subscription.
- If you do, try downgrading or canceling that subscription before switching to the Freelancer plan.
2. Verify Pending Invoices or Failed Payments
- Go to Billing Settings and check for any outstanding invoices or failed payments that might be blocking plan changes.
- If there’s an issue, update the payment method or settle any due payments.
3. Switch to Monthly Billing First
- If switching between annual plans, try downgrading to the Core plan’s monthly billing first.
- Once successfully on a monthly plan, attempt the upgrade to Freelancer.
4. Cancel Core Plan and Resubscribe
- Manually cancel your Core plan under Billing Settings and wait until the subscription period ends.
- Then, subscribe to the Freelancer plan once the current billing cycle is fully closed.
5. Contact Webflow Support Again
- Since Webflow Support hasn’t responded, try:
- Submitting a follow-up ticket using a different email if necessary.
- Reaching out via Webflow’s official forums or Twitter (@webflow) for faster visibility.
Summary
The "Conflict" error often comes from active team workspaces, pending invoices, billing mismatches, or subscription conflicts. Try cancelling or downgrading your current plan, resolving payment issues, or switching to monthly billing first. If the issue persists, follow up with Webflow Support through multiple channels.