How can I troubleshoot form submission emails not being received by the client on a Webflow-hosted site?

If the form submission emails are not being received by the client on a Webflow-hosted site, there are a few steps you can take to troubleshoot the issue:

1. Check spam or junk folders: Sometimes, legitimate emails can end up in these folders. Ask the client to check their spam or junk folders to ensure that the form submission emails are not being filtered there.

2. Verify the recipient email address: Double-check that the client has entered the correct email address in the form's recipient field. Even a small typo can prevent the emails from reaching the intended recipient.

3. Check Webflow form settings: Make sure that the email recipient is set correctly in the Webflow form settings. You can access the form settings by selecting the form element on your Webflow project and navigating to the "Settings" tab in the right sidebar. Ensure that the correct email address is entered in the "Emails" section.

4. Test the form submission: Submit a test form on the website yourself and verify if the email is being sent successfully. If you receive the test email, it indicates that the issue might be specific to the client's email provider or server. In this case, you will need to reach out to the client's email provider for further assistance.

5. Confirm email deliverability: Use an email deliverability tool or service to check if the client's email provider is blocking or rejecting emails from the Webflow server. These tools can provide insights into any potential deliverability issues or blacklisting problems.

6. Consider using custom SMTP settings: By default, Webflow uses its own email servers to send form submission emails. Sometimes, using custom Simple Mail Transfer Protocol (SMTP) settings can help ensure better email deliverability. Webflow allows you to set up custom SMTP settings in the project settings under the "Forms" tab. Consult with the client's email provider or IT team to obtain the necessary SMTP details and configure them accordingly.

7. Use a third-party form submission tool: If the above steps do not resolve the issue, you might consider using a third-party form submission tool like Zapier or Google Forms. These tools can help bypass any potential email deliverability problems associated with the Webflow server by using their own email infrastructure.

If you've gone through these steps and are still experiencing issues with form submission emails not being received, it's recommended to reach out to Webflow support for further assistance. They have specific knowledge about their server setup and can provide additional guidance to troubleshoot the problem.