When will the issues with transferring projects between Webflow accounts be resolved? I've encountered problems with legacy accounts and workspaces, and now I'm receiving an error when trying to send a project to a client. These issues are causing delays for my clients.
TL;DR
- Webflow no longer supports project transfers between legacy accounts and Workspaces; only Workspace-to-Workspace transfers are allowed under specific plan conditions.
- To work around issues, migrate all users to Workspaces and use either the private template method or transfer an entire Workspace; contact support for issues with relevant details.
Webflow's project transfer limitations are currently linked to the platform's transition from legacy accounts to the newer Workspaces system, which has added complexity when sending or transferring projects between users.
1. Current Limitations with Project Transfers
- Webflow has deprecated direct Project Transfers between legacy personal dashboards and the new Workspace model.
- Projects now must exist within a Workspace, and transferring between Workspaces follows stricter rules.
- You cannot send a project from a Legacy (individual) account to a Workspace or vice versa without encountering errors.
- Transfers are only possible Workspace-to-Workspace, and both sides must meet certain plan requirements.
2. Known Issues and Webflow's Status
- Webflow has not published a fixed ETA (Estimated Time of Arrival) for resolving these transfer issues.
- The Webflow team is actively encouraging all users to migrate to Workspaces, as full support for legacy dashboards is gradually being deprecated.
- Some users report random errors or no ability to send projects, especially when trying to share with clients still on legacy plans.
3. Recommended Workarounds
If you’re encountering errors now, consider the following:
- Migrate your account and your client's account to Workspaces. This allows more reliable project transfers (via templates or full Workspace invites).
- Use Webflow's "Template" method:
- Duplicate the project and turn it into a Private Template.
- Share it with your client so they can create a new project from it.
- Alternatively, transfer ownership of the Whole Workspace, although this only works in team-client setups where the client is willing to take over.
4. Contacting Webflow Support
- If the issue is urgent, contact Webflow Support via their support form with:
- Project ID or slug
- Source and target account emails
- Screenshots of the error
- Clearly state that this is a Workspace transfer error, and that you’ve already checked the plan compatibility.
Summary
Webflow has not given a timeline for resolving project transfer bugs between legacy accounts and Workspaces, as it’s part of their broader migration away from personal accounts. Until resolved, migrate to Workspaces and use template or Workspace-level transfers as reliable alternatives.