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Why are changes on the Webflow domain updating correctly, but not on the linked domain? I've tried unpublishing and publishing again on the linked domain, but it didn't work.

TL;DR
  • Ensure A and CNAME DNS records are correctly set to Webflow’s IPs and proxy, and verify SSL is enabled.
  • Publish changes to both the custom and Webflow.io domains, set the 'www' domain as default, and clear browser/DNS cache to see updates.

If changes are updating on your Webflow.io staging domain but not on your custom linked domain, it’s usually due to incorrect domain configuration or browser cache issues.

1. Check DNS Settings

  • Go to Project Settings > Hosting in Webflow.
  • Ensure your A records point to Webflow’s correct IP addresses:
    (a) 75.2.70.75, (b) 99.83.190.102.
  • Your CNAME record for the www subdomain must point to: proxy-ssl.webflow.com.
  • DNS propagation can take time (up to 48 hours), but most changes update within a few hours.

2. Verify the Published Domains

  • From the Webflow Designer, click the Publish button.
  • Make sure you’ve selected both your customdomain.com and project-name.webflow.io domains before republishing.
  • If only the staging domain is checked, the custom domain won’t get updates.

3. Set the Correct Default Domain

  • In Hosting settings, make sure your ‘www’ version (e.g., www.yoursite.com) is set as the default domain.
  • Webflow recommends using the www version as the primary domain and redirecting the root domain (yoursite.com) to it.

4. Clear DNS Cache and Browser Cache

  • Try viewing the custom domain website in a private/incognito window or after clearing your browser cache.
  • You can flush DNS cache from your system or try visiting the site from a different network.

5. Check for SSL Certificate Issues

  • In Project Settings > Hosting, verify that SSL is enabled, and the certificate shows as provisioned.
  • Sometimes, custom domains won't load updates properly until the SSL certificate is fully active.

6. Confirm with a DNS Checker

  • Use https://dnschecker.org to validate that your domain’s A and CNAME records are correctly pointing to Webflow’s servers globally.

Summary

The custom domain not updating usually stems from DNS misconfiguration, incorrect publish settings, or cache issues. Check that the domain is correctly linked and selected during publishing, and confirm that DNS records match Webflow’s requirements.

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