What could be causing the general error message "There was an error resetting your password. Please try again, or contact us if you continue to have problems" when attempting actions like login, sign up, or reset password on Webflow?

This generic error message appears during login, signup, or password reset actions in Webflow and usually points to authentication-related issues with Webflow Memberships or Logic setup.

1. Check Memberships Is Properly Enabled

• Go to Project Settings > Memberships and confirm it’s enabled.
• Ensure you have a working User Collection (automatically created, named “Users”) in the CMS.
• Verify the project is published, and you're testing on the live site—authentication actions won't work properly in Designer or Preview mode.

2. Validate the Logic Flows (if using Webflow Logic)

• If you’ve set up Logic flows for signup or password reset, verify that all steps are valid, connected, and not producing silent errors.
• Check if entry points like “Form Submission” match the actual forms and the user collection is properly referenced in “Create User” or “Update User” steps.

3. Inspect Form Settings

• Make sure your forms (e.g., Signup, Login, Forgot Password) submitted via User Account elements are:
• Set to the correct action type—use the built-in forms like “Sign Up Form” instead of a custom form.
• Not disconnected or unlinked from user authentication.

4. Confirm Email-related Setup

• Webflow sends system emails for verification and password resets. Check that in Project Settings > Memberships > System Emails:
• Emails are enabled and the “from” email address is verified.
• You’re not using a free Webflow staging domain that may block or delay emails (use a custom domain for production).

5. Test Outside of Staging

• Webflow’s authentication can behave inconsistently on staging. Make sure you are testing:
• On a custom domain (e.g., yourdomain.com), not webflow.io.
• On a published site, not in Preview.

6. Confirm User Status and Access

• The user you’re trying to login or reset might be:
• Not yet approved/published in the CMS.
• Archived or deleted.
• Assigned to a User group that doesn’t have permission to access the page/forms.

7. Check Browser and Console

• Open DevTools in your browser (Chrome: Cmd+Opt+I / Ctrl+Shift+I) and check:
• For any network request failures (especially 400 or 500 errors).
• Any JavaScript errors related to form submission.

Summary

This error usually indicates a setup issue with Memberships configuration, system email delivery, or logic flow errors. Ensure forms are using Webflow’s native account blocks, the site is fully published to a live domain, and memberships logic is correctly configured without silent failures.