Webflow sync, pageviews & more.
NEW

How can I convert a text into an email link in Webflow? I have tried enabling the link element and entering my email address in the email field, but when I click the link, it only opens a new empty tab named 'Untitled'. Please help me resolve this.

TL;DR
  • Use a Text Link or wrap a Button in a Link Block, setting the link to type “Email” or manually entering mailto:email@example.com.
  • Publish and test the site live to ensure the link opens your default mail client, and confirm browser settings allow mailto links.

Your email link isn't working because it's missing the mailto: prefix, which tells browsers to open an email client.

  • Select the Text Link element or create one using the + Add panel.
  • Make sure the text says the email address (e.g., info@example.com) or any preferred phrase.
  • In the Element Settings (gear icon) in the right-hand panel, go to Link Settings.
  • Choose "Email" as the link type.
  • In the Email Address field, enter your address with no typos (e.g., info@example.com). Webflow will automatically handle the mailto: part for you.
  • Or, choose "URL" as the link type and manually enter mailto:info@example.com.
  • Publish your site (click the "Publish" button in the top right).
  • Open the live (published) version of your site in a new browser tab—not in preview mode.
  • Click the email link. It should open your default mail app (e.g., Gmail, Outlook) with a new email draft.

3. Troubleshoot Common Issues

  • Empty ‘Untitled’ tab issue typically means the link is missing the mailto: prefix or was set as a regular external URL.
  • If using browser apps like Gmail, ensure you have a mail client handler extension installed. In Chrome, check Settings > Privacy and Security > Site Settings > Additional Permissions > Protocol Handlers, and make sure mailto links are allowed to be handled.
  • If you're adding a Button element instead of a Text Link, wrap it in a Link Block and apply mailto: logic to the wrapper.

Summary

To create a working email link in Webflow, use a Text Link or Link Block and ensure the href uses the mailto:email@example.com format. Always publish and test on the live site to confirm it works with your browser’s default mail handler.

Rate this answer

Other Webflow Questions