Your email link isn't working because it's missing the mailto: prefix, which tells browsers to open an email client.
1. Add a Proper Email Link
- Select the Text Link element or create one using the + Add panel.
- Make sure the text says the email address (e.g., info@example.com) or any preferred phrase.
- In the Element Settings (gear icon) in the right-hand panel, go to Link Settings.
- Choose "Email" as the link type.
- In the Email Address field, enter your address with no typos (e.g., info@example.com). Webflow will automatically handle the mailto: part for you.
- Or, choose "URL" as the link type and manually enter
mailto:info@example.com
.
2. Test the Link Behavior
- Publish your site (click the "Publish" button in the top right).
- Open the live (published) version of your site in a new browser tab—not in preview mode.
- Click the email link. It should open your default mail app (e.g., Gmail, Outlook) with a new email draft.
3. Troubleshoot Common Issues
- Empty ‘Untitled’ tab issue typically means the link is missing the mailto: prefix or was set as a regular external URL.
- If using browser apps like Gmail, ensure you have a mail client handler extension installed. In Chrome, check Settings > Privacy and Security > Site Settings > Additional Permissions > Protocol Handlers, and make sure mailto links are allowed to be handled.
- If you're adding a Button element instead of a Text Link, wrap it in a Link Block and apply
mailto:
logic to the wrapper.
Summary
To create a working email link in Webflow, use a Text Link or Link Block and ensure the href uses the mailto:email@example.com format. Always publish and test on the live site to confirm it works with your browser’s default mail handler.