What could be causing the error message "There was an error saving the user details" when trying to add users back to access groups in Webflow?
TL;DR
- Delete and re-invite affected users, confirm their email is verified, and ensure Access Groups are properly published.
- Clear browser cache or use Incognito Mode, and check for Webflow user limits or service issues.
The "There was an error saving the user details" message in Webflow usually appears when there's a problem updating a user's status or access group assignment. Here's how to troubleshoot and resolve it.
1. Check if the User Was Previously Removed
- If a user was previously removed from Site Users or from an Access Group, re-adding them can sometimes trigger backend conflicts.
- Try completely deleting the user from Site Users and then inviting them again as new instead of reassigning groups.
2. Ensure Access Groups Are Published
- Make sure any Access Group you created has been saved and published.
- Changes to permissions or group structure that haven’t been published may cause syncing errors when trying to assign users.
3. Verify Email Status
- Users must verify their email before they can be assigned to an Access Group.
- Go to Users panel and make sure there's no "Unverified" label next to the user.
4. Browser or Session Issues
- Try logging out and back into Webflow, or clearing your browser's cache and cookies.
- Alternatively, try performing the action in Incognito Mode or a different browser.
5. Check for Conflicting User Roles
- Make sure the user being added isn’t also assigned through another conflicting access mechanism (like site-wide password, custom code, or membership logic).
- Webflow may prevent a user from being saved if their status conflicts with existing logic or group permissions.
6. Webflow Account Limits or Bugs
- Free or lower-tier project plans have limitations on the number of users or access groups.
- If you’ve reached that limit, Webflow may silently fail when adding more users.
- Also, check Webflow’s status page (https://status.webflow.com) to ensure there are no ongoing service issues.
Summary
To fix the "There was an error saving the user details" issue, fully delete and re-invite users if needed, ensure the Access Groups are properly configured and published, and confirm email verification. Session glitches or platform limits can also trigger this message.