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How can I fix the issue of being unable to open my site on Webflow's Designer View due to a persistent "you are not currently logged in" error message after transferring the website to another account?

TL;DR
  • Log out, clear browser cache/cookies, restart browser, and log back in.
  • Use incognito mode to access Webflow.
  • Ensure correct account ownership and permissions.
  • Disable extensions or ad blockers that might interfere.
  • Try a different browser or device.
  • Log out of all sessions via Webflow account settings.
  • Contact Webflow Support if the issue persists.

If you're seeing a "you are not currently logged in" error after transferring a Webflow site to another account, it likely relates to authentication cookies or account permissions. Follow these steps to resolve the issue:

1. Clear Browser Cache and Cookies

  • Log out of Webflow completely.
  • Clear your browser cache and cookies (especially Webflow-related cookies).
  • Restart your browser and log back into Webflow.

2. Try an Incognito/Private Browsing Window

  • Open Webflow in an incognito or private browsing mode.
  • Log in and try accessing the Designer again.

3. Confirm Account Ownership and Permissions

  • Ensure that you are logged into the new owner’s account that has access to the transferred project.
  • If the project was shared via Workspaces or Team Accounts, verify that your login has the correct permissions.

4. Check for Conflicting Extensions or Ad Blockers

  • Some browser extensions (e.g., ad blockers, privacy tools) may interfere with Webflow’s login process.
  • Disable extensions temporarily and try accessing the Designer again.

5. Test on a Different Browser or Device

  • Try opening Webflow on a different browser or device to see if the issue persists.
  • Recommended browsers: Google Chrome or Firefox (latest versions).

6. Reset Webflow Session via Log Out Everywhere

  • Go to Webflow Account Settings > Security and select Log Out of All Devices.
  • Log back into your account and attempt to open the Designer.

7. Contact Webflow Support

  • If none of the above steps work, submit a support request to Webflow.
  • Provide details about the issue, including browser type, device, and troubleshooting steps tried.

Summary

Clearing cookies, using incognito mode, verifying permissions, and disabling conflicting extensions typically fix this issue. If the problem persists, try switching browsers or logging out of all sessions. Webflow Support can help if the issue remains unresolved.

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