How can I downgrade my Ecommerce basic site to the CMS plan on Webflow if I keep getting a "Conflict" error message when I try to do so despite trying multiple credit cards?
If you're experiencing a "Conflict" error message while trying to downgrade your Ecommerce Basic site to the CMS plan on Webflow, there are a few steps you can take to resolve this issue:
1. Clear your browser cache: This error can sometimes occur due to cached data or a browser issue. Clearing your browser cache and cookies can help to resolve conflicts in the checkout process. Try using an incognito or private browsing window to process the downgrade.
2. Contact Webflow support: If clearing your cache doesn't resolve the issue, it's essential to reach out to Webflow support directly. They have access to your account details and can provide specific assistance regarding the "Conflict" error message. Submit a support ticket or reach out to them via their customer support channels for further assistance.
3. Verify your payment details: Double-check your payment details to ensure they are accurate and up-to-date. Contact your bank to confirm that there are no issues with your credit card or billing address that might be causing the conflict. Sometimes, credit cards can be declined due to various reasons, such as insufficient funds, suspected fraud, or international restrictions.
4. Use an alternative payment method: If you're still encountering the "Conflict" error message, you can try using an alternative payment method. Webflow supports multiple payment options, including PayPal and Apple Pay. Attempt to process the downgrade using a different payment method to see if it resolves the issue.
5. Plan expiration: It's worth checking if your current Ecommerce Basic plan has already expired. If it has, you might not be able to downgrade until you renew your subscription or resolve any outstanding payment issues.
Remember, these steps provide general troubleshooting advice, but the best course of action is to contact Webflow support directly. They can offer personalized assistance and help you resolve the "Conflict" error message specific to your account.