How can I fix the "Snapshot not found" error in Webflow when trying to preview past backups? I've tried multiple backups and different Webflow accounts, but the issue persists.
TL;DR
- Check Webflow's Status Page for ongoing issues.
- Clear cache, try incognito mode, and log back in.
- Use a different browser, device, or internet connection.
- Ensure you have the right permissions if using a Team Plan.
- If unresolved, contact Webflow Support with project details.
The "Snapshot not found" error in Webflow occurs when trying to preview or restore a past backup, and the backup data is unavailable. Here’s how to troubleshoot and fix this issue.
1. Check Webflow System Status
- Go to Webflow's Status Page to see if there are any ongoing issues with backups.
- If there’s a reported problem, wait for Webflow to resolve it.
2. Clear Browser Cache & Try Incognito Mode
- Clear your cache and cookies, then log back into Webflow and attempt to access the backup again.
- Open Webflow in an incognito/private browsing window and try to restore the backup.
3. Try a Different Browser & Device
- Use an alternative browser (Chrome, Firefox, Edge, Safari) to check if the issue is browser-specific.
- If possible, use a different device or internet connection to rule out local issues.
4. Check for Team or Account Issues
- If you’re using Webflow Team Plans, ensure you have sufficient permissions to access backups.
- Try logging out and switching to a personal Webflow account to see if the error persists.
5. Contact Webflow Support
- If none of the above steps work, submit a support ticket to Webflow via Webflow Support.
- Include the project name, affected backup timestamps, and any error messages.
Summary
To fix the "Snapshot not found" error, start by checking Webflow's status, clearing your cache, trying different browsers and devices, and confirming account permissions. If the issue persists, contact Webflow support with project details.