Who can I contact for customer support after purchasing a Webflow template and encountering difficulties with customizing the intro page designed by a third party?

If you've purchased a Webflow template and are having issues customizing the intro page created by a third-party designer, here’s who you should contact and how to proceed.

1. Contact the Template Designer

• Template support is provided by the original designer, not Webflow.
• Go to the template detail page on the Webflow Template Marketplace.
• Scroll down to the Support Information section.
• There, you’ll find the designer’s support email or website link.
• Reach out with:
• A clear description of the issue
• Screenshots if applicable
• A link to your live project (read-only if needed)

2. Check Template Documentation

• Many template creators include setup guides or FAQ pages.
• These are usually linked on the template’s marketplace page or provided after purchase.
• Use those resources to understand how sections like the intro page are structured and customized.

3. Use Webflow’s Community Forum

• If the designer is unresponsive, post your question on the Webflow Forum: https://discourse.webflow.com
• Include:
• The template name
• A link to your read-only project
• A clear description of what’s not working

4. Reach Out to Webflow Support (Limited Help)

• Webflow support does not provide customization help for templates.
• However, if there's a technical issue with the template file itself, you can:
• Go to Webflow Support: https://webflow.com/contact
• Choose "Template - Issue or Concern" as the topic when submitting your request

Summary

For help customizing a third-party Webflow template, contact the original template designer via the support details on the template marketplace page. If they’re unresponsive, use the Webflow Forum for peer support or contact Webflow Support only for technical template faults.