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Why am I seeing "something unexpected happened" instead of a site preview on my Webflow dashboard? The site seems to be working fine, but I'm concerned about this error message.

TL;DR
  • Check Webflow Status for outages and wait if necessary.
  • Refresh the dashboard, clear cache, and try incognito mode or a different browser.
  • Update your browser and disable extensions that might interfere.
  • Test on another network or disable VPN if applicable.
  • Try logging in from a different device.
  • If the issue persists, contact Webflow support with relevant details.

The "Something unexpected happened" error in the Webflow dashboard usually indicates a temporary issue with Webflow's preview service or a problem with your browser or network. Your site working fine elsewhere suggests the issue is isolated to Webflow's dashboard rather than the live site.

1. Check Webflow Status

  • Visit Webflow Status to see if Webflow is experiencing outages.
  • If there’s an ongoing issue, you may need to wait for Webflow to resolve it.

2. Refresh and Clear Cache

  • Refresh the Webflow dashboard (Ctrl + R or Cmd + R).
  • Clear your browser cache and cookies, then log back into Webflow.
  • Try incognito (private) mode or a different browser to see if the issue is browser-specific.

3. Check Browser and Extensions

  • Ensure your browser is updated to the latest version (Chrome, Safari, Edge, or Firefox).
  • Disable browser extensions that could interfere with Webflow (e.g., ad blockers, security extensions).

4. Test on a Different Network

  • Connect to a different internet network (e.g., mobile hotspot or another WiFi) to check if it's a local connectivity issue.
  • If using a VPN, disable it and refresh Webflow.

5. Try Another Device

  • Log into Webflow from a different device (another computer or a smartphone) to determine if the issue is device-specific.

6. Contact Webflow Support

  • If the issue persists, contact Webflow support via Webflow Help Center and provide details such as browser version and any error messages in the browser console (F12 > Console tab).

Summary

This error is usually minor and can be fixed by refreshing, clearing cache, or trying a different browser or network. If the issue continues, check Webflow’s status page and contact support for further assistance.

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