How can I fix the issue with the name tag not being pulled through to Mailchimp and the error message "Oops! Something went wrong while submitting the form" when testing out the signup form on my Webflow page?
If you're experiencing an issue with the name tag not being pulled through to Mailchimp and seeing an error message like "Oops! Something went wrong while submitting the form" when testing out the signup form on your Webflow page, there are a few things you can check to resolve this issue:
1. Ensure Correct Field Mapping: Double-check that the field mapping between Webflow and Mailchimp is set up correctly. Make sure that the field in your Webflow form that captures the name of the user is correctly mapped to the corresponding field in your Mailchimp audience.
2. Verify Field Names and IDs: Check the field names and IDs associated with the name input field in your Webflow form. The names and IDs should be consistent and match the field name and ID expected by Mailchimp's API. If there's a mismatch, the form submission may fail.
3. Update Webflow Form Settings: In your Webflow Project settings, navigate to the "Forms" tab and make sure that the correct form is selected for submission. Additionally, verify that the form settings are configured to integrate with Mailchimp properly, including the correct API key and audience list.
4. Test with a Different Browser or Device: If the issue persists, try submitting the form using a different browser or device. This can help determine whether the problem is specific to your current setup or more widespread.
5. Check Mailchimp Configuration: Ensure that your Mailchimp audience list is properly set up and the necessary fields are configured to accept the name information from Webflow. Also, confirm that your Mailchimp API key is valid and has the required permissions to access and update your audience.
6. Monitor Error Logs: Check for any error logs or messages in Webflow and Mailchimp. Webflow may provide error details in the form submissions section, which can give you insights into the possible cause of the problem. Similarly, Mailchimp may provide error logs or notifications related to API integration failures.
7. Test Webflow Form Submit Action: Create a simple test form in Webflow containing only a name input field. Set the form submission action to Webflow itself (not Mailchimp). Test this form to see if the data is captured correctly and the error message persists. If it works fine, it indicates the issue might be with the integration between Webflow and Mailchimp.
If all else fails, consider reaching out to the Webflow support team or the Mailchimp support team for further assistance, providing them with as much detail as possible about your setup and the steps you've taken to troubleshoot the issue.