What are the steps to troubleshoot issues with the Finsweet script not working in Webflow, causing the cookie banner not to appear and console errors to occur?

If you are experiencing issues with the Finsweet script not working in Webflow, causing the cookie banner not to appear and console errors to occur, you can follow these troubleshooting steps:

1. Check Finsweet documentation: Start by referring to the Finsweet documentation and make sure you have properly implemented the script according to the provided instructions. Ensure that you have included the correct script URL, placed it in the appropriate location (such as the custom code head or body section), and followed any additional configuration requirements.

2. Check Webflow custom code settings: Verify that you have added the Finsweet script to the correct custom code settings within Webflow. This can either be in the custom code section for the whole site or specific to individual pages, depending on your implementation needs. Make sure you haven't accidentally removed or modified the script if it was previously working.

3. Check for conflicts with other scripts or code: It's possible that there may be conflicts between the Finsweet script and other scripts or custom code on your Webflow site. Temporarily remove or disable other scripts or custom code snippets one by one to identify if there's a conflicting piece of code causing the issue. You can use the browser's developer tools console to see if any errors or conflicts are reported.

4. Check for browser compatibility issues: Verify if the issue occurs on multiple browsers or only on a specific one. It's possible that certain browser configurations or updates can affect how the Finsweet script functions. Cross-check the Finsweet documentation or reach out to their support to see if there are any known compatibility issues or workarounds for your specific browser.

5. Clear cache and cookies: Clearing your browser's cache and cookies can help resolve issues stemming from cached versions of scripts or cookies. It's worth trying this step to rule out any potential caching problems that might be interfering with the Finsweet script.

6. Reach out to Finsweet support: If none of the above steps resolve the issue, it's recommended to reach out to Finsweet directly for assistance. They will have the most up-to-date knowledge about their script and can provide guidance on any specific issues you encounter. Provide them with detailed information about the problem, any error messages from the browser console, and the steps you have already taken to troubleshoot the issue.

By following these troubleshooting steps, you should be able to identify and resolve issues with the Finsweet script not working in Webflow, causing the cookie banner not to appear and console errors to occur.