Can I customize an ecommerce email in Webflow to only include order details (items ordered and person who ordered), without pricing info or a fulfillment button? Can I create a new email template specifically for this purpose?

Webflow Ecommerce emails are pre-designed with limited customization options. While you can modify email branding and content, Webflow does not provide a built-in way to create a completely new email template or remove specific elements like pricing info or the fulfillment button. However, you can explore workarounds.

1. Modify Webflow's Standard Order Confirmation Email

• Go to Webflow Dashboard > Project Settings > Ecommerce > Emails.
• Select Order Confirmation and edit available fields.
• You can personalize some text and branding, but cannot remove order pricing or the fulfillment button.

2. Use a Third-Party Email Automation Tool

• Webflow doesn’t allow custom email templates beyond its presets.
• You can integrate Zapier with tools like Gmail, SendGrid, Klaviyo, or Mailchimp to send a custom order email without pricing or fulfillment details.
• Set up a Zapier workflow that triggers when a new order is placed and sends a custom email with only the required order details.

3. Export and Process Order Data for External Emails

• Use Webflow’s API or Zapier to extract order information.
• Create a custom email in an external system that excludes pricing details.

Summary

Webflow does not allow deep email customization in its native Ecommerce settings. To send order details without pricing or fulfillment buttons, use Zapier or a similar automation tool to generate and send a custom email via an external email platform.