If your Webflow email form is giving an error message for a valid email address input, there could be a few possible reasons for this issue. Here are some troubleshooting steps you can take to identify and resolve the problem:
1. Check your email field settings: Go to the form element on your Webflow designer, select the email field, and make sure that the field settings are correctly configured. Ensure that the "Required" option is selected if the field should be mandatory.
2. Validate the email format: Webflow has built-in email validation for form fields. Make sure that the email address you're entering follows the correct format (e.g., example@email.com). Double-check for any typos or formatting errors that could be causing the validation error.
3. Test in different browsers: Validate the email address input field in different browsers to see if the issue persists across all platforms. This will help identify if the problem is specific to a particular browser or if it's a more general issue.
4. Review any custom code: If you've added custom code to your Webflow project, make sure that it's not conflicting with the form's functionality. Check for any JavaScript that may be interfering with the form validation process.
5. Temporary disable any form plugins: If you are using any third-party form plugins or integrations in your Webflow project, try disabling them temporarily to see if they are causing the issue. Some plugins can conflict with Webflow's own form validation and result in error messages for valid email inputs.
6. Test a different email address: Try submitting the form with a different email address to see if the error message persists. It's possible that the specific email address you're using is triggering a false positive in the validation process.
If the issue persists after following these troubleshooting steps, it may be worth reaching out to Webflow's support team for further assistance. They will have access to additional resources and expertise to help you resolve the problem.