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What could be causing the issue with the broken URL in Webflow that includes "www.www." and what steps can be taken to fix it?

TL;DR
  • Ensure the CNAME record for "www" points to proxy-ssl.webflow.com and avoid duplicate entries like www.www.yourdomain.com.
  • In Webflow's Hosting settings, confirm both yourdomain.com and www.yourdomain.com are added with www.yourdomain.com set as the default domain.
  • Remove incorrect redirects or domain entries such as www.www.yourdomain.com.
  • Clear browser cache and check DNS propagation using tools like dnschecker.org after making changes.

A “www.www.” broken URL issue in Webflow typically results from incorrect domain settings, usually in your DNS or Webflow's domain configuration.

1. Check Domain Records in DNS Settings

  • Log into your domain registrar (like GoDaddy, Namecheap, Google Domains, etc.).
  • Look for the CNAME record for www.
  • Make sure it points to proxy-ssl.webflow.com as recommended by Webflow.
  • Avoid creating a CNAME or A record for a domain like www.www.yourdomain.com — this duplication usually triggers such issues.

2. Verify Webflow Project Settings

  • Go to Project Settings > Hosting in Webflow.
  • In the Custom Domains section, review your added domains:
  • You should have both yourdomain.com and www.yourdomain.com added.
  • Ensure www.yourdomain.com is set as the Default Domain.
  • If Webflow auto-detects and displays a domain like www.www.yourdomain.com, remove it because it's an incorrect domain, usually added due to DNS misconfiguration.

3. Remove Misconfigured Redirects (if any)

  • Check if there are web redirects set up in your domain registrar or in Webflow that unintentionally add an extra “www.”.
  • Remove any redirects pointing from www.yourdomain.com to www.www.yourdomain.com.

4. Clear DNS Cache and Retest

  • DNS changes can take up to 48 hours, but often resolve faster.
  • After updating records, clear your browser cache or use an incognito window to re-test.
  • You can also use tools like https://dnschecker.org to ensure the updated DNS has propagated.

Summary

The “www.www.” issue is usually due to misconfigured DNS or domain settings. Ensure the correct CNAME record for “www” is pointing to Webflow's proxy, double-check that www.yourdomain.com is your default domain in Webflow, and remove any extra or incorrectly configured domains or redirects.

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