Why are some users unable to submit forms on our Webflow website and receiving an error message? We have noticed discrepancies in events recorded by Google Tag Manager and forms submitted. Could you help us identify the issue and provide a solution?
When users are unable to submit forms on a Webflow website and encounter an error message, there are a few possible reasons and solutions you can explore. Let's dive into it!
1. Form Validation:
- Ensure that your form fields have correct validation settings. For example, if a field requires an email, make sure it has the correct email validation set and is not blocking valid submissions.
- Check if any required fields are not being properly filled out by the users. You can add clear error messages or indicators to guide users in filling out the form correctly.
2. Form Submission Errors:
- Check the error message that users are receiving. It can be a server-side error, such as a misconfiguration, or a client-side error due to network issues. Analyze the error message to get more insights into the problem.
- Monitor the form submission process closely to identify any specific patterns or commonalities among users experiencing the issue. For example, if the issue is happening consistently for users on a particular device or browser, it could indicate a compatibility issue.
3. Google Tag Manager Discrepancies:
- When there are discrepancies between form submissions recorded in Webflow and Google Tag Manager (GTM), it's essential to verify the GTM implementation on your website. Confirm that the GTM container and tags are correctly set up, and data is being captured accurately.
- Double-check the triggers and variables configured in GTM to ensure they are firing correctly and capturing form submissions accurately.
- Review the data layer implementation in your website's code to see if the data is being properly pushed into GTM. Any discrepancies at this stage could lead to inaccurate event tracking.
4. Cross-Origin Resource Sharing (CORS) issues:
- CORS issues can occur when the form submission attempts to communicate with another domain or server while violating the browser's security policies.
- If your form submission relies on a different server or domain for processing, make sure the appropriate CORS headers are implemented on that server to allow requests from your Webflow domain.
- Test the form submission process while monitoring the browser console for any CORS-related error messages. This can help pinpoint if CORS is causing the issue.
5. Webflow Hosting and Server Configuration:
- Check the status and health of your Webflow hosting account. Occasionally, there might be temporary issues that affect form submissions or the handling of form data.
- Verify if any server-side configuration, such as Form Notifications or Zapier integrations, are correctly set up and functioning as expected.
- Test form submissions with different email addresses or notifications to ensure that the issue is not specific to a particular rule or integration.
In summary, when users are unable to submit forms on your Webflow website, investigate form validation settings, form submission errors, GTM discrepancies, CORS issues, and Webflow hosting configurations. By thoroughly reviewing these areas, you should be able to identify the underlying issue and implement the necessary solutions.