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Are other Webflow SSL add-on users experiencing similar issues with their site being down due to an SSL issue?

TL;DR
  • Ensure SSL is toggled ON in Webflow’s Hosting settings and re-publish your site.
  • Verify DNS setup: A Records to 75.2.70.75 and 99.83.190.102, and CNAME (for subdomains like www) to proxy-ssl.webflow.com.
  • Allow time for SSL provisioning, check Webflow’s status page for incidents, and contact support if problems persist beyond 24 hours.

Webflow users occasionally report SSL-related issues causing site downtime, but these are not widespread or consistent across all users.

  • Expired SSL certificates: Occasionally, a project's SSL certificate may not renew correctly after DNS updates or custom domain changes.
  • Improper DNS setup: If your custom domain isn’t configured with the correct A records or CNAME, the SSL certificate can fail to provision.
  • SSL provisioning delay: In some cases, after enabling SSL or connecting a custom domain, it can take a few hours for Webflow’s system to issue a valid SSL certificate.

2. Webflow SSL Configuration Checks

  • Go to Project Settings > Hosting tab
  • Ensure SSL is toggled ON.
  • Re-publish your site after toggling SSL.
  • Check your DNS settings
  • A Records should point to (a) 75.2.70.75 and (b) 99.83.190.102.
  • If you're using a subdomain like www, make sure the CNAME points to proxy-ssl.webflow.com.

3. Webflow System Status and Support

  • Check Webflow’s Status Page for active incidents involving SSL or hosting.
  • If your SSL issue persists more than 24 hours after correct setup:
  • Contact Webflow Support with your domain details.
  • Use any error messages received (e.g., ERR_CERT_COMMON_NAME_INVALID) to help them troubleshoot.

4. Other Users Reporting Issues?

  • While isolated SSL problems occur, there is no current widespread outage or pattern affecting all add-on users.
  • If you notice increased community reports, check the Webflow Forum (https://discourse.webflow.com) and Reddit (/r/webflow) to compare similar cases.

Summary

SSL issues in Webflow typically stem from DNS misconfiguration or delays in SSL provisioning, not a broader platform-wide problem for add-on users. Always verify your DNS setup, ensure SSL is enabled, and check Webflow's system status or forums if issues persist.

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