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How can I resolve the issue of being unable to test a password-protected page on my Webflow staging site? I would like the client to be able to access and test the staging site, but they are encountering the error message 'Password cannot be submitted' when trying to access the password-protected page. Can I get some guidance on this?

TL;DR
  • Check if both a global password and individual page password are set and use the correct one.
  • Test the staging site in an incognito window and clear cache/cookies if needed.
  • Disable the global password if both site-wide and page-level passwords are applied.
  • Ensure the correct staging URL is used and republish the site.
  • Disable browser extensions or try another browser to rule out interference.
  • Use a preview link as an alternative if password protection on staging remains an issue.

If you're encountering the "Password cannot be submitted" error on your Webflow staging site when trying to test a password-protected page, it is likely due to Webflow's restriction on password protection for staging domains. Follow these steps to resolve the issue so your client can access the page correctly.

1. Verify Staging Site Password Protection

  • Go to Project Settings > Publishing in Webflow.
  • Check if a global site password is set under the Site Protection section.
  • If a global password is applied in addition to individual page passwords, ensure you're providing the correct one to your client.

2. Test in an Incognito/Private Window

  • Open the staging link in a private/incognito browser session.
  • Enter the page password and see if the issue persists.
  • If the error only occurs in a specific browser, clearing cache and cookies might help.

3. Disable Global Site Password (If Applicable)

  • If you've applied both site-wide and individual page passwords, try removing one.
  • Go to Project Settings > Publishing and disable the global password to see if the issue is resolved.

4. Publish the Site and Verify URL

  • Ensure you are providing the correct staging URL to your client (e.g., yoursite.webflow.io).
  • Republish the site from the Publish button and test again.

5. Check Browser Extensions and JavaScript Restrictions

  • Some browser extensions or ad blockers may interfere with password submissions.
  • Ask your client to disable extensions and try in another browser.
  • If password protection on staging continues to be problematic, you can share a preview link via the Webflow Designer by clicking Share Project Link instead (this only works if your client doesn't need full-page interaction).

Summary

The "Password cannot be submitted" error is mainly caused by Webflow's staging restrictions or browser conflicts. Try testing in an incognito window, verify that only one level of password protection is applied, and ensure the site is published correctly. If the issue continues, sharing your site using preview links may be a workaround.

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