If your client is encountering the error message 'Password cannot be submitted' when trying to access a password-protected page on your Webflow staging site, there are a few steps you can take to resolve this issue.
1. Clear cache and cookies: Ask your client to clear their browser cache and cookies before accessing the password-protected page. Sometimes, old or corrupted data can interfere with the submission of the password.
2. Check password settings: Make sure that the password you have set for the page is correct and has not been changed. Double-check the password under the page settings and verify that it matches what your client is using.
3. Avoid special characters: If you have used special characters in the password, such as symbols or non-English characters, it's possible that the password submission is being blocked. Try using a password without special characters and see if that resolves the issue.
4. Test on different devices and browsers: Ask your client to try accessing the password-protected page from different devices and browsers. Sometimes, compatibility issues can prevent the password from being submitted. By testing on different platforms, you can identify if the issue is specific to a particular device or browser.
5. Temporarily disable password protection: As a temporary measure, you can consider disabling the password protection for the staging site to allow your client to access and test it without any hindrance. However, ensure that you reinstate the password protection once the testing is complete to maintain the security of your staging site.
6. Contact Webflow support: If the issue persists after trying the above steps, it's a good idea to reach out to Webflow support. They have a dedicated team that can provide further assistance and help resolve any technical issues related to password-protected pages.
Remember to communicate with your client throughout the process, informing them of the steps you have taken to address the issue and keeping them updated on any progress. This will ensure a smooth testing experience for your client on the Webflow staging site.