How can I contact Webflow support to resolve a DNS_PROBE_FINISHED_NXDOMAIN error after connecting a custom domain?

To contact Webflow support for help with a DNS_PROBE_FINISHED_NXDOMAIN error after connecting a custom domain, follow these steps:

1. Login to your Webflow account and navigate to the Webflow Dashboard.

2. In the top-right corner, you'll see a question mark icon. Click on it to access the Webflow Help Center.

3. In the Help Center, you'll find several resources like articles, tutorials, and video guides that can help you troubleshoot the issue on your own. It's always a good idea to search for your specific error message to see if there's any documentation available.

4. If you can't find a solution in the Help Center, scroll down to the bottom of the page and click on the "Contact support" button. This will open a contact form.

5. Fill out the contact form with all the relevant details about your issue. Be sure to provide a clear explanation of the error message you're receiving, the steps you've taken so far, and any other relevant information.

6. After submitting the form, Webflow's support team will get back to you via email. They typically respond within 24 to 48 hours, excluding weekends.

In the meantime, while waiting for a response from Webflow support, there are a few additional steps you can take to troubleshoot the DNS_PROBE_FINISHED_NXDOMAIN error:

1. Double-check your domain settings in Webflow. Make sure you've correctly configured the DNS records and that they match the instructions provided by Webflow.

2. Clear your browser cache and try accessing your custom domain in a different browser or incognito mode. This will help rule out any browser-specific issues.

3. Contact your domain registrar or DNS provider to ensure that your domain is correctly pointed to Webflow's servers. They may be able to provide additional assistance or troubleshooting steps specific to their platform.

4. Consider using a DNS propagation checker to see if the changes you made to your DNS records have propagated globally. DNS changes can take anywhere from a few minutes to 48 hours to propagate, depending on various factors.

By following these steps and reaching out to Webflow support, you should be able to get the necessary assistance to resolve the DNS_PROBE_FINISHED_NXDOMAIN error and successfully connect your custom domain.

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